Dear Dustin Curtis

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I agree with you; American Airlines’ site is sorely in need of a redesign.  I thought your mockups were very clean and professional-looking.  I also understand their response – as a Senior Web Designer of a large corporation, I know very well that it takes a long time for changes to go into effect.  There are many chains in the approval process.
I just have one critique for you, however.  On your site, you have your link color set as #cecccc, which is a very soft gray.  Against a white background, this makes your links very hard to read.  Here is what #cecccc looks like:

This sentence is a bit hard to read, isn’t it?

Other than that, keep up the great work.

Best,
Kathryn Hill

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