I agree with you; American Airlines’ site is sorely in need of a redesign. I thought your mockups were very clean and professional-looking. I also understand their response – as a Senior Web Designer of a large corporation, I know very well that it takes a long time for changes to go into effect. There are many chains in the approval process.
I just have one critique for you, however. On your site, you have your link color set as #cecccc, which is a very soft gray. Against a white background, this makes your links very hard to read. Here is what #cecccc looks like:
This sentence is a bit hard to read, isn’t it?
Other than that, keep up the great work.
Best,
Kathryn Hill
Email: 
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